Alomere Health in Alexandria is notifying some of its patients about two data email incidents when someone gained unauthorized access to two of its employees' email accounts.
The first incident happened between Oct. 31 and Nov. 1, 2019, and the second one occurred on Nov. 6, according to a news release issued Jan. 3 by Alomere Health administration.
Working with a computer forensic firm, Alomere fully investigated the incidents and was unable to determine whether the unauthorized person or persons actually viewed any email or attachments in any of the email accounts, according to hospital leaders.
Alomere determined that portions of some patients’ information were contained in the email accounts, such as patient names, addresses, date of birth, medical record numbers, health insurance information, treatment information and diagnosis information.
For a limited number of patients, Social Security numbers and/or driver’s license numbers were also found in the accounts.
“Even though Alomere Health has no confirmation that patient information was actually viewed by the unauthorized person(s), or that it has been misused, Alomere Health mailed letters to patients whose information was found in the accounts,” the news release said.
Patients with questions may call 1-844-907-1662 Monday through Friday, between 8 a.m. and 5:30 p.m.
Alomere is offering complimentary credit monitoring and identity protection services for the 694 patients whose Social Security number and/or driver’s license number were contained in the email accounts.
Alomere recommends affected clients review any statements they receive from their health insurers or health care providers. If anyone sees services they did not receive, they should contact the health insurer or provider immediately.
To lessen the likelihood of something like this happening again, Alomere has put in place additional safety measures for all of its employee email accounts.
“It is through these additional layers of security, staff training and diligence that Alomere Health will continue to provide high-quality health care, close to home with safety and security,” said hospital leaders.
Alomere Health includes the Osakis Clinic, Alexandria Clinic and Heartland Orthopedic Specialists.